Returns & Refunds
Customer Care · Domivelle
Returns & Refunds
A clear, considered process for return and refund requests. If something about your order needs attention, our Customer Care team can review the details and guide you through the appropriate next steps.
A considered process
Start with the details.
Furniture and home décor can require different return handling depending on the item, packaging and order circumstances. For that reason, please contact Domivelle before arranging a return shipment.
Our team will review your request and confirm the appropriate instructions, including any information we need from you and where an approved return should be sent.
Return request
What to expect
A simple sequence designed to keep your order information, item condition and return instructions clear from the beginning.
Contact our team
Begin through Customer Care before sending an item back or arranging transportation.
Share order details
Include your order number, the item concerned and a clear description of the reason for your request.
Receive instructions
Our team will review the information and confirm the next steps relevant to your order.
Prepare with care
Keep the item and its protective packaging secure until the return instructions have been confirmed.
Before arranging a return
Keep everything protected.
Please wait for our Customer Care team to review your request before shipping furniture, décor or other items back to us.
Keep the item protected and avoid unnecessary use while your request is being reviewed.
Retain available packaging and protective materials until instructions are confirmed.
Have your order number and clear photographs available when they are relevant to the request.
Do not assume that the store contact address is the correct destination for an approved return.
Helpful information
Make your request easier to review.
Providing clear information from the start helps our team understand what has happened and respond with the most relevant guidance.
Your order number
Include the order number associated with the furniture or home décor item you are contacting us about.
The item concerned
Tell us which item requires attention and briefly describe the reason for your return or refund request.
Clear photographs
If there is visible damage, an incorrect item or another physical concern, photographs of the item and packaging can help with review.
Furniture deserves careful handling.
Larger or more delicate pieces can require specific return preparation. Contact us before arranging freight, courier collection or return transportation.
Damaged or incorrect order
Tell us what arrived.
If an item arrives with visible damage or differs from what you ordered, contact Customer Care with your order number and a description of the issue.
When applicable, include clear photographs of the item, the affected area and the packaging. These details help our team understand the condition in which the order arrived.
Please keep the item and available packaging until our team has reviewed the information and provided next-step guidance.
Returns & refunds
Common questions
For questions specific to your order, Customer Care can review the details directly.
Should I send an item back before contacting Domivelle?
Please contact Customer Care first. Return handling can vary by item and order circumstances, so our team should confirm the appropriate instructions before anything is shipped.
What information should I include in my request?
Include your order number, the item concerned and a clear description of your request. If the issue involves visible damage or an incorrect item, photographs can also be helpful.
Is the Domivelle store address automatically the return address?
No. Please wait for return instructions from Customer Care before sending anything. The correct return destination and handling instructions will be confirmed as part of the review.
What happens after a refund request is reviewed?
Our team will confirm the outcome of the review and any next steps that apply to your order. Where a refund is approved, the relevant refund information will be communicated to you directly.
What should I do if furniture arrives damaged?
Contact us with your order number, a description of the condition and clear photographs where possible. Keep the item and protective packaging available while the request is being reviewed.
Customer Care
Need help with an order?
Send us your order details and a concise description of what you need help with. Our team can review your return or refund request and guide you through the next steps.
Contact Customer CareEvanston IL 60201
Please do not send returns to this address unless Customer Care specifically confirms it in your return instructions.